The Power of Feedback: Using Criticism Constructively
Have you ever had to tell an employee that they must make improvements in their work?
- It’s hard to tell someone they are not performing up to expectations, and all managers should know how to do this.
Ever had a negative performance appraisal yourself?
- It’s not enough to defend yourself well – you also need to hear what’s behind it and address the real issues.
Ever had a customer vocally dissatisfied with your services?
- Hearing negative feedback is one of the most difficult communication issues professionals face.
The Power of Feedback: The Power of Feedback: Using Criticism Constructively seminar will be facilitated by international trainer, facilitator, and certified coach Marie-José Astre-Démoulin, who works for a leading NGO in Geneva and who delivers workshops for private clients on an exceptional basis.
This full-day, hands-on seminar given in English will provide you with effective tools to handle these difficult situations with grace and turn them to your professional advantage. Trainer Astre-Démoulin will take participants step-by-step through a proven feedback process designed to reduce tension and increase cooperation in the workplace.
Space is limited to 24 participants, and the seminar program will be customized to meet participant needs based on a personal questionnaire.
Sara Freitas-Maltaverne, who attended this seminar in 2009, explains,
“Going into the seminar, I was getting ready to ‘let go’ of a client due to increasingly tense relations. Marie-José presented a process that helped me turn the relationship around. A year later not only am I still working with the client, but our relationship has deepened and we have even developed new business opportunities together.”
The seminar will be held on June 05, 2010 from 9:00 AM to 6:00 PM and registration for the WWNG Seminar is open to the public. Registration is €85 for WWNG members and €105 for non-members. The registration fee includes the full-day seminar, lunch with the group, and two coffee breaks.
